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About Me

Who I Am

Welcome to my portfolio!

I'm a passionate creator focused on bridging Web2 and Web3 through real-world use cases and decentralized media. From launching the first tea sold on-chain to creating engaging content like newsletters and podcasts, I aim to make digital experiences more approachable and meaningful. I speak three languages: Albanian, English, and Japanese.

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Experience

Community Moderator Warpcast

2023 ~

  • Grew Warpcast channels and my account from 0 to 6.3 K followers in 8 months, showcasing community building progress.

  • Launched several channels such as Japan, MoonDAO, Farcastea channel

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Globe Exchange, UK | Community Coordinator 

2020 - 2021

  • Streamlined Zendesk support operations, resulting in optimized response efficiency and improved customer service for increased satisfaction.

  • Organized and executed community-driven campaigns on Telegram and started the Discord channel too.

  • Managed online community moderation, providing timely and constructive feedback to the development team, resulting in increased user satisfaction and retention.

  • Collaborated with the developers team to prioritize and resolve community-reported bugs and feature requests.

  • Reduced incidents of spam and inappropriate content by 30% through proactive moderation and member education.

Kraken | Client Engagement Specialist    

2021 - 2023

  • Streamlined onboarding and compliance processes for thousands of clients, resulting in a 50% decrease in onboarding time and improved efficiency.

  • Drove a 10% increase in customer retention by enhancing communication techniques and optimizing KYC/CDD procedures.

  • Provided specialized guidance on various trading-related queries, including details on margin trading and order execution, proficiently in both English and Japanese.

  • Facilitated prompt resolution of 95% of client issues through efficient issue escalation process. Resulted in improved customer satisfaction.

  • Actively assisted the compliance team, ensuring adherence to OFAC regulations and the incorporation of new legislative rules, thereby maintaining high standards of regulatory compliance.

  • Contributed to company security and team morale through proactive engagement initiatives.

2019 - 2021

ESF Ltd Tokyo | Project/Event Coordinator

  • Coordinated and managed collaborations between Singapore and Japan teams, resulting in improved communication and a 20% decrease in project delays.

  • Conducted market research, competitor analysis, and customer segmentation to identify target audiences and refine marketing approaches.

  • Managed full video production cycle and sourced a talented team, resulting in a growth in social media engagement and an increase in brand awareness.

  • Created engaging and SEO-optimized content, including blog posts, videos, and infographics, resulting in a 25% increase in organic website traffic.

  • Developed new products through market insights.

  • Increased brand presence with nationwide pop-up shops.

Education & Skills

MSc. International Trading and Logistics - Oxford Brookes University

2014-2015

Bachelor (Hons)  Business Management - Tirana Business University

2011-2014

Narrative Composition and Creative Writing

Entrepreneurship - I launched a Shopify site to sell K-cosmetics in Tokyo and now Farcastea.

Google Analytics and Google Data Studio

Video scripts, storyboards and moderator

Mailgun and Zendesk

Familiar with HTML, CSS.

Skilled in Adobe InDesign/ Illustrator and Figma

Knowledgeable about motion design tools After Effects 

Logo Design, Wix and Square website

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